Shipping and Returns

Shipping Policy:

1. Processing Time:

• Orders are typically processed within 1-2 business days from the time of purchase.

• During high-demand periods or holidays, processing times may be slightly extended, and we appreciate your patience.

2. Shipping Methods and Times:

• We offer standard shipping and expedited shipping options at checkout.

• Standard shipping usually takes between 7-10 business days for delivery.

• Expedited shipping delivers within 2-3 business days.

• Please note that shipping times may vary based on your location and unforeseen circumstances such as weather, customs delays, or other factors beyond our control.

3. Shipping Costs:

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• We may offer free standard shipping promotions during specific periods. Please refer to our website for current offers.

4. Order Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information.

• You can track your order's progress through our website using the provided tracking number.

5. International Shipping:

• We offer international shipping to select countries. Shipping times and costs may vary based on the destination country.

Return Policy:

At Healingz, your satisfaction with your purchase is our top priority. If for any reason you are not, we offer a straightforward return policy to ensure your peace of mind:

1. Eligibility for Returns:

• To be eligible for a return, items must be unused, undamaged, and in their original packaging.

• Returns must be initiated within 14 days of the delivery date.

• Certain items, such as personalized goods, digital workbooks, or crystals, are not eligible for returns.

2. Return Process:

To initiate a return, follow these steps:

•  Contact our customer support via email, at info@healingznyc.com to notify them of your intention to return the item. Please provide your order number and the reason for the return.

•  Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number. This number is crucial for tracking your return and expediting the process.

• Carefully package the item in its original packaging to prevent damage during transit. Include a copy of the original receipt or proof of purchase along with the RA number.

•  You are responsible for shipping the item back to us. You can choose any reputable shipping carrier for the return. We recommend using a trackable shipping method to ensure the safe delivery of the item.

3. Refund or Exchange:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to the original payment method used during purchase. Please allow 5-7 business days for the refund to reflect in your account.

4. Return Shipping Costs:

• If the return is due to a damaged or defective product, Healingz will cover the return shipping costs.

• If the return is for any other reason, the customer will be responsible for the return shipping costs.

5. Non-Refundable Items:

• Gift cards and downloadable products are non-refundable.

6. Damaged or Defective Items:

• In the case of receiving a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund as appropriate.

Please feel free to reach out to our customer support team at Info@healingznyc.com if you have any questions or need assistance with shipping or returns.